Refund policy

Returns & Exchanges

I want you to be happy with your order! Returns are accepted within 30 days of delivery.

  • Please contact me before returning an item so I can provide the appropriate return instructions.
    • To start a return, you can contact us at mimzymakesitnice@gmail.com. Please note that returns will need to be sent to the following address: Mimzy Makes it Nice, 923 Palace Ave. Saint Paul, MN 55102.
  • Returns must be sent within 30 days of delivery and returned in their original, unworn and unused condition.
  • Buyers are responsible for return shipping costs.
  • Please provide the return tracking information once your package has been shipped. I’m unable to issue a refund for a return that cannot be verified as delivered.
  • Once the return has been received and its condition confirmed, a refund will be issued for the returned item. Original shipping charges, if applicable, are non-refundable.
  • Because each item is made especially for you when your order is placed, exchanges are not offered. If you need a different size, color, or item, you’re welcome to return the original item according to the return policy and place a new order.
  • If your order arrives damaged, defective, misprinted, or incorrect, please contact me with a photo of the issue. I’ll arrange a replacement at no additional cost to you.


You can always contact us for any return question at mimzymakesitnice@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mimzymakesitnice@mimzymakesitnice.com.